Shipping policy
Shipping Policy
Thank you for shopping with Atlas. Please review our shipping policy below for information on order processing, shipping times, and delivery.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
If we are experiencing a high volume of orders, processing times may be slightly delayed. We appreciate your patience and understanding.
Shipping Times
Estimated shipping times depend on your location and the shipping method selected at checkout. Typical delivery times are:
- Europe: 5–10 business days
- International: 7–20 business days
Please note that these are estimated delivery times only and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated on our website. Any free shipping promotions will be clearly displayed at the time of purchase.
Order Tracking
If tracking is available for your order, you will receive a shipping confirmation email with your tracking information once your order has been dispatched.
Delays
Atlas is not responsible for shipping delays caused by couriers, customs, weather conditions, incorrect shipping information, or other circumstances beyond our control.
Customs, Duties, and Taxes
For international orders, customs fees, import duties, and taxes may apply depending on your country. These charges are the responsibility of the customer.
Incorrect Address Information
Please make sure your shipping address is correct before placing your order. Atlas is not responsible for orders shipped to incorrectly entered addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged, or if you believe your package has been lost in transit, please contact us at atlastheraphy@gmail.com as soon as possible. Include your order number and any relevant photos or details so we can assist you.
Delivered but Not Received
If tracking shows that your package was delivered but you have not received it, please first check with household members, neighbors, or your local carrier. If you still cannot locate the package, contact us at atlastheraphy@gmail.com and we will do our best to help.
Contact Information
If you have any questions about this Shipping Policy, please contact us at:
Business Name: Atlas
Email: atlastheraphy@gmail.com
Business Address: Kelkovići 15, Croatia