Refund policy

Refund Policy

Thank you for shopping with us. We want you to be happy with your purchase. If you are not fully satisfied, please review our refund policy below.

Returns
We accept returns within [14] days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including used beauty, skincare, or personal care devices, unless they arrive damaged or defective.
If you are selling a red light therapy mask, you may want to keep this section.

Damaged or Defective Items
If your item arrives damaged, defective, or not working properly, please contact us within [7] days of delivery at [atlastheraphy@gmail.com] with your order number and clear photos or videos showing the issue. We will review the issue and offer a replacement, refund, or store credit if approved.

Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within [5] business days. Please note that your bank or card provider may take additional time to process the refund.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable / refundable.
Choose the version that matches your store policy.

Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item. For exchange requests, please contact us at [atlastheraphy@gmail.com].

Order Cancellations
Orders may not be canceled at any time period.

How to Start a Return
To request a return or refund, please contact us at [atlastheraphy@gmail.com] and include:

  • Your full name
  • Order number
  • Reason for return
  • Photos or videos if the item is damaged or defective

Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email: [atlastheraphy@gmail.com]